01. General Terms & Conditions

By booking catering services with My Greet Caterers, customers agree to the following terms and conditions. These policies are intended to ensure transparency, smooth coordination and satisfactory service for every event.

• All bookings are subject to availability and confirmation by our team.
• Customers must provide accurate event information, including date, venue, city and estimated guest count.
• All catering arrangements will be based on the mutually agreed menu, quantity, services and package.
• Any additional requirements or services must be discussed and approved before the event.
• Final pricing may vary depending on menu selection, guest count, location and additional arrangements.

02. Booking & Confirmation Policy

• Customers can submit booking enquiries through our website, WhatsApp or direct contact.
• Submitting an enquiry does not automatically confirm a booking.
• A booking will be considered confirmed only after our team approves the event details and receives the mutually agreed advance payment.
• Customers should share the correct event date, location, expected number of guests and catering requirements.
• Availability for a particular date is not guaranteed until booking confirmation.

03. Payment Policy

• Payment terms and advance amounts will be communicated during the booking process.
• The advance payment, where applicable, will be adjusted against the final agreed booking amount.
• Any pending balance must be paid within the mutually agreed timeline.
• Additional services, guest count increases or last-minute requirements may involve extra charges.
• Any applicable taxes or other charges will be communicated as part of the final quotation.
• Customers are advised to retain payment receipts or transaction references.

04. Booking Cancellation Policy

Customers wishing to cancel a confirmed booking must inform My Greet Caterers through an official communication channel as early as possible.

• Cancellation requests must be communicated directly to our team.
• Any cancellation charges, if applicable, will depend on the booking agreement, cancellation timing and expenses already incurred.
• Customized purchases, food procurement, staffing and other arrangements already undertaken for an event may affect the refundable amount.
• Cancellation requests will be reviewed individually based on the agreed booking terms.

05. Refund Policy

My Greet Caterers aims to maintain a fair and transparent refund process for all confirmed bookings.

• Refund eligibility will depend on the cancellation terms agreed at the time of booking.
• Any approved refund will be calculated after considering applicable cancellation charges and documented expenses already incurred for the event.
• Payments made for customized, non-recoverable purchases or services already delivered may not be refundable, subject to applicable law and the booking agreement.
• Approved refunds will generally be processed through the original payment method or another mutually agreed payment method.
• Processing time may depend on the bank, payment provider and transaction method.
• Customers must contact our team with their booking and payment details to request a refund.

Important: Refunds are not automatic and will be evaluated according to the agreed booking terms and applicable laws.

06. Event Rescheduling & Changes

• Any request to change the event date, venue, menu or guest count must be communicated in advance.
• Rescheduling requests are subject to availability and approval by our team.
• Changes in event requirements may result in revised quotations.
• Additional costs arising from changes will be communicated to the customer before confirmation.
• Previously agreed arrangements may not be transferable to a new date or venue without approval.

07. Guest Count & Food Arrangements

• The estimated number of plates or guests must be mutually agreed upon before the event.
• Customers should inform our team of any expected increase or decrease in guest count as early as possible.
• Additional plates or arrangements will be subject to availability and applicable charges.
• Menu quantities and food arrangements will be planned according to the confirmed guest count and package.

08. Food Quality & Service Policy

• We strive to maintain food quality, hygiene and professional service standards.
• Menu items and ingredients will be based on the approved catering package.
• Customers must inform our team in advance about allergies, dietary restrictions or special food requirements.
• Special requests will be accommodated wherever feasible and subject to prior confirmation.
• Any service-related concern should be brought to the attention of our team during the event so that we can address it promptly.

09. Service Locations & Travel Charges

My Greet Caterers provides catering services across multiple cities in Uttar Pradesh, including:

• Lucknow
• Kanpur
• Raebareli
• Sultanpur
• Sitapur
• Hardoi

Bookings outside our regular service areas may be considered subject to availability. Transportation, logistics or additional arrangements, where applicable, will be communicated separately.

10. Unforeseen Circumstances

In case of circumstances beyond reasonable control, such as natural disasters, government restrictions, emergencies, severe weather or other unexpected events, both parties will discuss suitable alternatives, including rescheduling or other appropriate arrangements, in accordance with applicable law and the booking agreement.

11. Changes to Terms & Conditions

My Greet Caterers reserves the right to update or modify these policies when necessary. Updated policies will be published on our official website. The booking-specific terms agreed with the customer will continue to apply, subject to applicable law.